Get Free Energy-Saving Trees

Tree Planting2Atlantic City Electric and the Arbor Day Foundation are offering free trees to help you conserve energy. Trees are available on a first-come, first-serve basis from March 20 through June 6, while supplies last. Distribution is limited to two, 2-to-4 foot trees per customer. To get your free trees, visit www.arborday.org/ace today.

Properly planted trees help reduce energy use through summer shading and by slowing winter winds. As your trees grow, they will have the potential to lower energy bills by 15 to 30 percent.

To help you plant your tree in the right place, the Arbor Day Foundation offers you an online mapping tool that will:

  • Map your house
  • Show you the right trees for your area
  • Locate the best place to plant them
  • Calculate how much you can expect to save

To learn more about this program, please visit www.arborday.org/ace.

Be Aware of Scams

We want to alert our residential and commercial customers to several scams taking place in our area.

Fake Invoices

Some scammers, posing as third-party energy suppliers, are sending fake utility bills via email to customers, asking them to click on an enclosed link. It is suspected that, by clicking the link, your computer could become infected with a virus or malware.

For your protection, we ask that you pay your utility bill by going to our website, mailing us the hard copy of the remittance portion of your invoice or visiting one of our Customer Courtesy Centers. Do not open any email asking for payment unless it was sent by us or your respective third-party energy supplier.

Reloadable Debit Cards

Scammers are also contacting customers and telling them that their electric service will be shut off for non-payment unless they purchase a reloadable debit card (Green Dot MoneyPak or Vanilla card).

Victims are instructed to call a phone number and provide the card’s accountlmarva number and unique serial number. Once the scammer obtains the card’s identifying information, the value is stolen.

Commercial customers are also being told to use the same method of payment to have a new meter installed. The caller claims that the state has mandated these meter changes. This is not true.

Always Use Caution

Many utility companies, including Atlantic City Electric, contact customers in person or via phone for various reasons. If someone claims to represent our company or another entity, it is important that you verify the employee’s identification—especially if they are requesting immediate payment. When addressing past due accounts, we always offer multiple payment options.

Our employees always carry an official company identification card. If proper identification cannot be produced when asked, you should notify the police or the company with whom the individual claims to be associated. Similarly, if someone calls claiming to represent a company, ask them to verify their identity and affiliation.

If you have any doubt about the validity of a person claiming to represent Atlantic City Electric, please call us immediately at 1-800-642-3780.

Atlantic City Electric Participates in Economic and Energy Assistance Expo

In collaboration with United Way of Greater Philadelphia and Southern New Jersey in Atlantic County, and the Atlantic County Sheriff’s Office R.E.A.L Help Program, we recently participated in an Economic and Energy Assistance Resource Expo at the Hamilton Mall in Mays Landing, NJ. The free event helped connect community members in need of assistance with programs and services available in Atlantic County.

energyexpo

Representatives of Atlantic City Electric, AARP and other utility and social service providers were on hand to provide information and answer questions on local programs and process assistance applications.

Residents can learn more about state energy assistance programs by visiting www.nj211.org or calling 211 – New Jersey’s non-emergency helpline, available 24/7 throughout the state.

Preparing for Winter Storms

Use these helpful tips to be ready when severe weather strikes in winter.

  • ACE_Cape May IMG_0094Assemble an emergency storm kit containing bottled water, non-perishable foods, blankets, flashlights and extra batteries, first-aid kit and prescription medications, special medical or infant supplies, hand tools and other essential items
  • If using a portable generator, always operate it outside and away from doors and windows to prevent deadly carbon monoxide fumes from entering the home
  • Purchase a battery-powered carbon monoxide detector for your home if you plan to use an alternative source of heat – carbon monoxide is not only colorless and odorless, it is deadly
  • Clear snow away from appliance vents located outside your home so your heater, clothes dryer and other appliances will continue to operate safely
  • If your home has a heat pump, clear it of snow to make sure air can circulate properly
  • Remember to take breaks while clearing snow and avoid over exerting yourself
  • When conditions are safe, check on elderly or home-bound neighbors
  • Ensure your contact information is up to date (Have your account number available, call 1-800-642-3780 and say “update phone number”)

For more safety tips, download and print our Storm Preparation Handbook. Please remember to report outages and downed wires by calling 1-800-833-7476, using the mobile app or by visiting our website.

Tips for Conserving Electricity

Demand for electricity is expected to increase as the extremely cold weather lingers for the next several days. Customers are encouraged to conserve electricity, if health permits – especially from 3 p.m. to 7 p.m.

Customers can take these simple electricity conservation steps:

  • Set thermostats lower than usual, if health permits.
  • Turn off electric lights and appliances that you do not need or are not using.
  • Gather in a central room where you have alternative heat. At night, cover windows with drapes or blankets to minimize heat loss. During the day, open blinds to let sun warm the space.
  • Keep draperies and shades open during the day to let the sunshine in; close them at night.
  • Turn off and unplug non-essential lights and appliances.

You can also view our Helpful Ways to Save brochure for more conservation tips.

Safety Tips for the Holiday Season

Follow the guidelines below to keep your home, family and guests safe this holiday season.

  • SHoliday Photoelect decorations made with flame-resistant, flame-retardant or non-combustible materials.
  • Inspect electrical decorations before using them and replace any that are damaged.
  • Keep trees (both live and synthetic) at least 3 feet from heating sources – especially fireplaces.
  • Never leave lit candles unattended.
  • Never use more than three standard-size sets of lights per single extension cord.
  • Consider using LED lights, which use less energy than incandescent bulbs and emit less heat, making them safer to touch and to use on trees.
  • Keep all extension cords and light strings clear of snow and standing water.
  • If using a ladder to decorate, carry it parallel to the ground to prevent it coming into contact with power lines, and keep yourself and your equipment at least 10 feet from lines.
  • Turn off all decorations before going to bed or leaving your home.