WE’RE UPGRADING OUR CUSTOMER INFORMATION SYSTEM

We’re currently upgrading our customer information system. During this time, some of our self-service features may be unavailable or have limited functionality. Here’s some information regarding services that are affected.

Mobile App

Our mobile app will still be available to report outages and view outage maps; however, there may be a few hours throughout this period during which these features will become unavailable. During that time, please call customer service at 1-800-642-3780 if you need to report an outage.

Additionally, you’ll still be able to pay your bill through the mobile app. Please note, your account balance may not be updated in the app until our full transition is complete on or around January 5, 2015.

My Account

My Account will have limited functionality during our transition and your most recent energy use information will not be available.

You’ll still have access to the following self-service features on My Account:

• View past energy use information
• View and pay your bill
• Reset your password

Customers who are not currently signed up for My Account will be unable to do so until after our transition is completed.

Customer Service Call-In

Some self-service features normally available through our customer service number are also unavailable. You can still call us to report an emergency situation or outage, and to make a payment. Additionally, customer service representatives will be available to assist you stop, start or transfer service, investigate billing issues and discuss third party supplier information. To speak with a representative about your account, please call during normal business hours, Monday through Friday from 7 a.m. to 7 p.m.

We appreciate your patience during this transition. For more information about this upgrade, visit atlanticcityelectric.com/accountfaq.

Atlantic City Electric Advises Customers to Beware of “Green Dot” Phone Scam

We remind customers to practice safety when someone claiming to represent the utility company contacts them either in person or by telephone.

We have been alerted to a resurgence of the “Green Dot” scam. Scammers are telling customers that their electric service account is delinquent and they will be shut off for non-payment unless customers purchase “Green Dot Money Pack” prepaid cards for a specific amount from stores such as CVS, Rite Aid and Wawa.

Scammers will often use a “shadow” or “800” call-back phone number. In some instances, the scammers are using technology to have the Atlantic City Electric “800” customer service number appear on the telephone’s caller ID feature. When customers call the shadow number, the scammers answer claiming to be affiliated with Atlantic City Electric.

Victims are given instructions to call a phony scammer phone number with the cards’ account and personal identification numbers. Once the scammer obtains the cards’ information, the value is downloaded, swept and stolen. These transactions are untraceable.

We will contact customers in person or via phone for various reasons. If someone claims to represent us, it is important that customers take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate monetary payment.

If customers have any doubt about the validity of a person’s claim to represent us, they should hang up, call the company immediately at 1-800-642-3780 and an official company representative will assist them.

When addressing past due accounts, we never endorses a specific form of payment. Instead, multiple payment options are always given to customers.

We advise customers to ask for official photo identification from any person who shows up at their door. Our employees carry official company identification cards. If proper identification cannot be produced, customers should notify us and police.

Give the Gift of Energy this Holiday Season

‘Tis the season of giving – and our Gift of Energy program provides a meaningful gift for the loved ones on your holiday list. You can help ease someone’s monthly expenses during the holiday season by making a payment on their energy bill with the Gift of Energy.

Giving the Gift of Energy is easy, and no different than making a payment on someone’s account. All you need is the name and address – not the account number – of the recipient.

The Gift of Energy can be purchased at one of our Walk-In Service centers (see list below), or by filling out a form on our website. After filling out the Gift of Energy contact form, a customer care representative will contact you to complete the transaction via phone. We will also send you a free holiday greeting card to notify the recipient of your generosity.

The Gift of Energy can be purchased in person at the following locations:

Atlantic City
2430 Atlantic Ave.
Monday – Friday
9 a.m. to 4:30 p.m.

Cape May Court House
420 Route 9
Monday – Friday
9 a.m. to 4:30 p.m.

Millville
1101 Route 47 (Delsea Dr., Rhema Plaza)
Monday – Friday
9 a.m. to 4:30 p.m.

Egg Harbor Twp.
6814 Tilton Rd.
Monday – Friday
8 a.m. to 4:30 p.m.

Turnersville
Store 3, Town Center
Plaza (5101 & Route 42)
Monday – Friday
9 a.m. to 4:30 p.m.

October is Energy Awareness Month

As we welcome fall foliage and football season, we also celebrate Energy Awareness Month in October. Here are a few tips to help you start saving energy in your home:

• Change Your Filters. Clean or replace the filter in your forced-air heating and cooling systems each month. Foam filters can be rinsed with water but be sure they are dry before replacing. Fiberglass filters need to be replaced periodically.

• Reduce Water Heating. Turn down the water heater temperature dial to 120 degrees F, or to the “warm” setting if you have a dishwasher. Be sure to check your manufacturer’s instructions for minimum water temperature.

• Try Efficient Lighting. Use compact fluorescent bulbs. They produce about three to four times as much light per watt as incandescent bulbs. While compact fluorescents are initially more expensive, they last up to 10 times longer.

• Charge Smarter. Put your laptop AC adapter on a power strip that can be turned off (or will turn off automatically) to maximize savings; the transformer in the AC adapter draws power continuously, even when the laptop is not plugged into the adapter.

You can find additional home energy saving tips on our website, and can monitor your home’s energy usage by logging into My Account.

Powering a Sustainable Future

We are committed to providing safe, reliable services that are energy efficient. Our business strategy features a strong commitment to enhancing sustainability efforts in the economy, environment, workforce and community.

To highlight our successes and challenges in advancing our sustainability strategy over the past year, our parent company, Pepco Holdings Inc. (PHI), released its 2013 Sustainability and Corporate Citizenship Report. Improving reliability ultimately results in a better customer experience – and the past two years were the best in PHI’s reporting history for reliability performance.

We encourage you to learn more about our sustainability efforts outlined in our full 2013 Sustainability and Corporate Citizenship Report.  Below are a few highlights:

Economic Sustainability. We’re currently making investments that will positively impact our regional economy and overall customer experience. We continue to foster programs that support energy efficiency, and educate our customers about ways to conserve. Through our voluntary Energy Wise Rewards program, customers can save money and energy by using web programmable thermostats or outdoor switches to cycle central air conditioning compressors during peak usage hours.

Environmental Sustainability. The number of PHI’s business and residential customers who produce their own energy through generators, solar panels or wind has steadily increased. Additionally to support environmental reliability, we continue to be proactive in our recycling efforts. In 2013 PHI reduced, reused or recycled more than 88,000 tons of waste materials.

Sustaining our Workforce. Safety is our primary core value, and we are happy to report the lowest number of recordable injuries and preventable motor vehicle accidents in PHI’s history in 2013. This year, we also created our “Energize Results” initiative – encouraging employees to contribute to a culture of accountability, trust and teamwork.

Sustaining our Communities. We continue to place a high value on volunteerism and corporate giving. Overall, PHI and its employees volunteered more than 5,200 hours and donated roughly $4.7 million to more than 920 charities and non-profit organizations in our regions this year.

Our 2013 Sustainability and Corporate Citizenship report summarizes our progress between January 1, 2013 and December 31, 2013 using the Global Reporting Initiative (GRI) sustainability reporting guidelines.

September is National Preparedness Month

While disasters can be unexpected, there are many ways to prepare before one strikes. September is National Preparedness Month, and we encourage you to educate yourself about emergency preparation, and take steps now to be ready. Here a few ways to become better prepared this September.

Make a Family Plan
If your family doesn’t already have one, make an emergency preparedness plan. All family members, including children, should have your plan memorized. Ready.gov is a great resource for guidelines, and family communication tips.

Assemble a Kit
In the event of an emergency; you could be without resources for an extended period of time. Having an emergency supply kit is essential. Below we’ve provided a checklist to reference when creating your own kit.

Emergency Supply Kit Checklist

• Water – a three day supply (1 gallon a day per family member)
• Food – non-perishable items that do not need to be heated
• Flashlights
• Batteries
• Battery powered or hand crank radio
• Prescription medications
• Manual can opener
• Hand tools
• Extra blankets and bedding
• List of emergency contact phone numbers

Elderly family members, children and pets may have additional special needs which should be considered when preparing your kit. For example, special medications, games for children or pet food. Consider involving all family members when creating the kit, so everyone is familiar with the supplies. Store your kit in a safe and dry place that is easily accessible.

Preparing for Power Loss
If the power goes out, know how to stay safe. Here are a few tips:

• Report outages and downed wires by calling 1-800-833-7476 or online at atlanticcityelectric.com, or by downloading our mobile app.
• Avoid downed wires and working crews
• Locate your emergency kit
• Unplug lamps, TVs and appliances
• Keep refrigerator and freezer doors shut

For more information about emergency preparedness, please visit www.atlanticcityelectric.com.

Atlantic City Electric Names 2014 Golf Classic Beneficiaries

On behalf of the Pepco Holdings Inc. (PHI) Community Foundation, Atlantic City Electric will hold its Ninth Annual Charity Golf Classic Sept. 22 at the Galloway National Golf Club, Galloway, N.J. All proceeds raised by the foundation will benefit this year’s Golf Classic recipients, Big Brothers Big Sisters, Court Appointed Special Advocates (CASA) For Children and the Val Skinner Foundation-LIFE LPGA Pros in the Fight.

Since its inception in 2006, the PHI Community Foundation’s Atlantic City Electric Golf Classic has raised more than $970,000 for nonprofit organizations in South Jersey. The PHI Community Foundation donates funds to organizations that help support the community in the areas of health, youth development, educational support and low income advocacy.

This year’s title sponsor is Cooper Levenson. The presenting sponsor is Montgomery, McCracken, Walker & Rhodes LLP. Platinum sponsors include Arthur R. Henry Inc., IBEW Local Union 351, Kline Construction and Martini & Associates, Inc.

Visit www.atlanticcityelectric.com/golfto access the registration form. For additional information about the event or sponsorship opportunities, contact Jim Cinelli at 609-626-4499.

Preparing for the Summer Heat

Keeping your home or business cool requires more energy as temperatures rise. But a little preparation can help you stay comfortable and manage your summer energy bills.

Here are some simple ways to help save money and energy:

• Turn off lights when you leave the room
• Close window blinds and curtains to keep the sun from warming your home or office
• If health permits, set the temperature on your air conditioner a few degrees higher – but be sure to stay comfortable
• Use window or whole house ventilating fans
• Unplug electronics when they are not in use
• Place a dry towel in your clothes dryer with each load of wet laundry to absorb dampness and reduce drying time
• Barbecue outside instead of heating up your kitchen with the stove or oven

For more ways to save, visit our Save Money and Conserve Energy section. You will find tips to help you save money and energy, as well as information about programs in your area that can help you save even more.

The Summer Storm Season Is Here

Weather can be unpredictable, but taking a little time to prepare before a storm strikes can help you stay safe and connected to information in the event of severe weather. We encourage you to review this information and take steps to prepare now.

Before a Storm Strikes
Assemble an emergency storm kit with bottled water, nonperishable foods, blankets, flashlights and extra batteries, a first-aid kit and hand tools. Be sure to stock prescriptions, special medical or infant supplies and other essentials. Then develop and practice an emergency plan with everyone in your household.

If you rely on emergency or life-support equipment such as a respirator or kidney dialysis machine, our Emergency Medical Equipment Notification Program (EMENP) can provide advanced notice of severe storms and scheduled outages. Visit atlanticcityelectric.com/EMENP to learn more.

If severe weather is approaching, charge cell phones and mobile devices, protect and unplug electronics and fill your tub if your water supply depends on electricity. Be sure to download our mobile app to help you stay connected to information.

If Power Goes Out

• Restoring power safely takes time. Follow these steps to minimize the effect of an outage in your home.
• Unplug or turn off TVs, appliances and lights, keeping one lamp switched on so you know when power has been restored
• Keep freezer and refrigerator doors closed
• Close blinds and shades to keep rooms cool
• Always operate portable generators outside, away from doors and windows so deadly fumes won’t enter your home or garage
• Drink plenty of water and avoid overheating
• When conditions are safe, check on elderly or home-bound neighbors who may be vulnerable to heat stress

Get Free Energy-Saving Trees

Atlantic City Electric and the Arbor Day Foundation are offering free trees to help you conserve energy. Trees are available on a first-come, first-serve basis from March 20 through June 6, while supplies last. Distribution is limited to two, 2-to-4 foot trees per customer. To get your free trees, visit www.arborday.org/ace today.

Properly planted trees help reduce energy use through summer shading and by slowing winter winds. As your trees grow, they will have the potential to lower energy bills by 15 to 30 percent.

To help you plant your tree in the right place, the Arbor Day Foundation offers you an online mapping tool that will:

• Map your house
• Show you the right trees for your area
• Locate the best place to plant them
• Calculate how much you can expect to save

To learn more about this program, please visit www.arborday.org/ace.